Privacy Policy

1. Who We Are

Click2Claim is a trading style of GMS Leads Limited. We operate this website to help consumers check whether they may be owed compensation for delayed or cancelled flights. We are the data controller for the personal data collected through this website.

Company name

GMS Leads Limited (trading as Click2Claim)

Companies House

14505999

ICO number

ZB522342

Registered address

Two Oaks 67, London Road, Rugby, Warwickshire, England, CV23 9JB

2. What We Collect

When you submit a form on this website, we collect:

• Your name, email address, telephone number, and postal address
• Your date of birth
• Information about your flight (airline, airports, travel date, delay details)
• Your IP address, browser type, and device information
• The date and time of your form submission

3. How We Use Your Data

We use your personal data for the following purposes:

4. Sharing your data for flight delay claims

Where you submit your details through our flight delay compensation form and provide your consent, we will share your personal data with Copious Ltd (company number 11437826), whose registered office is at 2A Crown Business Park, Cowm Top Lane, Rochdale, Greater Manchester, OL11 2PU, trading at Copious.co.uk. Copious Ltd is registered with the ICO (ZA453238) and is part of Copious Group Ltd (company number 13308502).

What data we share

We share the following categories of personal data: your name, date of birth, email address, telephone number, postal address, and flight details (airline, flight number, departure and arrival airports, date of travel, and nature and duration of delay).

Why we share it

We share your data so that Copious Ltd can assess whether you are eligible for flight delay compensation under EC Regulation 261/2004 and, if eligible, progress your claim through their legal panel.

Who handles your claim

Copious Ltd works with regulated legal panel firms to handle flight delay compensation claims on your behalf. Once Copious Ltd has assessed your eligibility, your data may be passed to a solicitor or legal services firm on their panel to pursue your claim. The identity of the legal panel firm handling your claim will be confirmed to you before your claim proceeds. Full details of how Copious Ltd handles your data, including its legal panel arrangements, are set out in Copious Ltd's Privacy Policy.

Regulatory status: Flight delay compensation claims under EC Regulation 261/2004 are not regulated by the Financial Conduct Authority (FCA). Although Copious Ltd may be FCA-authorised in respect of other claims management activities, the handling of your flight delay claim is not an FCA-regulated activity.

What is our legal basis for sharing

We share your data on the basis of your consent (Article 6(1)(a) UK GDPR). You provide this consent through the tick box on our claims form. You can withdraw your consent at any time by contacting us at info@click2claim.co.uk or by contacting Copious Ltd directly at info@copious.co.uk.

How long we keep your data

We retain a record of your consent and the personal data shared for 6 years from the date you submitted your details. This reflects standard legal limitation periods. Copious Ltd's retention of your data is governed by their own privacy policy and any applicable regulatory requirements.

Your rights

You have the right to:

• Withdraw your consent to the sharing of your data at any time, by contacting us at info@click2claim.co.uk or Copious Ltd at info@copious.co.uk
• Request access to the personal data we have shared
• Request erasure of your personal data — if you exercise this right with us, we will notify Copious Ltd of your request. You may also contact Copious Ltd directly to exercise your rights in respect of data they hold.
• Lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been handled unlawfully

Data security

Your data is transferred securely via API. We do not transfer personal data by unencrypted email. We require Copious Ltd to process your personal data in accordance with applicable data protection law, including the UK GDPR. We have a written data sharing agreement in place with Copious Ltd that governs the security, handling, and permitted use of your personal data.

Sharing your data with Pockla Ltd

Where you give your explicit consent via the partner communications checkbox on our form, we will also share your personal data with Pockla Ltd. Pockla is a trading name of Pockla Ltd. Pockla Ltd is a company registered in England and Wales (company number 13259697). VAT number: 411991793. Company registered address: 1-2 Ginge, Wantage, OX12 8QR. Office address: 15 Bishopsgate, London, EC2N 3AR. Pockla Ltd is registered with the Information Commissioner’s Office (ICO) as a UK data controller; you can verify its entry on the ICO register.

What data we share (Pockla Ltd)

Your name, email address, telephone number, and postal address.

Why we share it (Pockla Ltd)

So that Pockla Ltd can contact you about claims and consumer services you may be eligible for.

Legal basis (Pockla Ltd)

Your explicit consent (Article 6(1)(a) UK GDPR), given via the partner communications checkbox on the form. This consent is optional and is not required in order to proceed with your flight delay claim.

Your rights (Pockla Ltd)

You can withdraw your consent to data sharing with Pockla Ltd at any time by contacting us at info@click2claim.co.uk or Pockla Ltd directly at privacy@pockla.com or in writing at the registered or office address above. If you request erasure of your data, we will notify Pockla Ltd of your request.

Data security (Pockla Ltd)

We have a written data sharing agreement in place with Pockla Ltd that governs the security, handling, and permitted use of your personal data.

Note: This disclosure must be backed by an actual data sharing agreement between GMS Leads Limited and Pockla Ltd before any data is shared.

5. Marketing Communications

Marketing from GMS Leads Limited (trading as Click2Claim)

Where you give your consent via the marketing checkbox on our form, we may contact you by email or SMS about similar legal claims and consumer services. You can withdraw your consent at any time by:

• Clicking the unsubscribe link in any email
• Replying STOP to any SMS
• Contacting us at info@click2claim.co.uk

We will action your opt-out request within 48 hours.

Marketing from Copious Ltd, its legal panel, and Pockla Ltd

Where you give your explicit consent via the partner communications checkbox on our form, the following parties may contact you by email and telephone about your flight delay claim and other claims you may be eligible for:

• Copious Ltd and its legal panel partners (in connection with your claim and other claims you may be eligible for)
• Pockla Ltd (about claims and consumer services you may be eligible for)

This consent is entirely optional and does not affect your flight delay claim. You can withdraw it at any time by contacting us at info@click2claim.co.uk, or by contacting the relevant company directly.

Note: The form uses three separate tick boxes: (1) consent to share data with Copious for claim assessment (required to proceed); (2) consent to receive marketing from GMS Leads / Click2Claim (optional, off by default); (3) consent to receive communications from Copious, its panel, and Pockla Ltd (optional, off by default). None of the optional boxes are pre-ticked or bundled together.

6. Data Retention

We retain your personal data as follows:

7. Your Rights

Under UK GDPR, you have the right to:

• Access the personal data we hold about you
• Request correction of inaccurate or incomplete data
• Request deletion of your data (subject to legal obligations)
• Restrict or object to our processing of your data
• Object to direct marketing at any time (this is an absolute right)
• Request portability of your data
• Withdraw your consent at any time, where consent is the legal basis for processing

To exercise any of these rights, contact us at info@click2claim.co.uk. We will respond within one month.

8. Complaints

If you are not satisfied with how we have handled your data, you can contact us at info@click2claim.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO):

9. Important Information

Flight delay compensation claims are not regulated by the Financial Conduct Authority (FCA). You can make a claim directly to the airline or through the Civil Aviation Authority (CAA) free of charge.

GMS Leads Limited will not charge you for our service. You do not need to use a claims management company to make a claim. You have the right to seek redress for free.

If your claim is taken on by a legal panel firm through Copious Ltd, they may charge a success fee or percentage of your compensation. The fee structure will be confirmed to you in writing before you enter into any agreement with the legal panel firm, and you will have a 14-day cooling-off period during which you can cancel without charge.

10. Cookies and Tracking

Our website uses cookies and similar technologies. We use the following types of cookies:

Where cookies require your consent, we will ask for it before they are placed on your device. You can manage your cookie preferences using the cookie banner on this website when available.

For more information about cookies and how to manage them, visit allaboutcookies.org.

GMS Leads Limited should confirm exactly which cookies and tracking technologies the site uses and implement a cookie consent mechanism that blocks non-essential cookies until consent is given. Non-essential tracking (including advertising pixels) requires consent under PECR Regulation 6.

11. Changes to This Policy

We may update this policy from time to time. The latest version will always be available on this website. Where changes are significant, we will notify you by email where possible.